Frequently Asked Questions
  • Do you charge for the first meeting?[+]

    No, the first meeting is complimentary and is an opportunity for both parties to meet and evaluate the scope of work, review insite antiques & design 's portfolio, and discuss compensation.
  • What should I ask at the first meeting?[+]

    •Ask to see the insite antiques & design's portfolio.

    •Ask what size projects insite antiques & design has worked on, where, and what the budget range was.

    •Ask how the established budget will be handled, and the kind of payment schedules the designer requires.

    •Ask about the types of service insite antiques & design can provide.

    •Ask for a list of references.
  • What happens at the first meeting?[+]

    Our initial consultation brings insite antiques & design's owner, Ina Nouel, to your home or office for an in-depth interview to identify your design objectives and outline the steps needed to accomplish them. This first meeting usually lasts 30-45 minutes.

    At the first meeting Ina will:

    •Measure and photograph areas to be designed.

    •Create a room by room list of necessary construction, furniture, colors and accessory needs.

    •Compile client's existing materials that will not change.
  • How do you work with clients?[+]

    Every interior designer works differently. We are happy to work with you as a consultant and you can either use us for the entire process, or simply for consulting and advice, allowing you to make your own purchases.
  • Do you work with any particular style(s)?[+]

    We work with many different styles and prefer to help each client create their own signature style. Although styles vary, the common thread through all our projects is a clean, uncluttered look.
  • Why do I need an interior designer if I already have an Architect?[+]

    Architects and interior designer work very differently. Most architects work with structure and building design and prefer not to work with details of interiors, such as kitchen and bath design, custom cabinetry and built-ins, color schemes, flooring specifications, and wall and window treatments.

    Designers can create a master plan for the interior of your entire home or office, which can be implemented in stages, as your budget allows.

    The ideal design team consists of both an architect and an interior designer in order to cover all aspects of your internal and external spaces.
  • How do you charge for your services?[+]

    •Our Cost-Plus option is one where as the client makes purchases assisted by insite antiques & design. They are then charged for the purchase, plus an additional percentage over the cost of the product.

    •Our
    Hourly Fee option is one where as the client works with insite antiques & design, a flat hourly rate is charged while working on the varied services and project requirements. This option is especially helpful when working with more confined budgetary needs or where the client merely requires assistance with shopping or purchasing decisions.

    During your initial consultation,
    insite antiques & design will gladly assist you in deciding which option is most cost effective for your project.
  • Why do you have an hourly fee and a mark-up on the product?[+]

    The design fee is for interior concepts, solutions to the problems, and advice on any purchases. When a product is ordered through insite antiques & design, there is a great deal of time spent on producing purchase orders, ordering cuttings of fabrics, and wall-coverings from current stock for approval.

    Additionally, time is spent on coordinating deliveries and generally ensuring that the whole process runs smoothly until the item is delivered to the client. The mark-up covers this entire process and assures the clients’ peace of mind.
  • What are the next steps after hiring an interior designer?[+]

    Once you have made the decision to hire insite antiques & design, the following steps usually take place:

    •Letter of agreement: A contract is signed between
    insite antiques & design and the client stating what is to be completed and the fee schedule.

    •In-depth interview by
    insite antiques & design with the client to determine lifestyle needs.

    •Meeting with architect, if using one for this project.

    •Room by room list of items to be completed both for furniture and construction. Approval of list.

    •Measure and photograph the room (or rooms).

    •Design and drawing of floor plans showing new furniture with sizes; design custom pieces. Approval of plans.

    •Design and drawing of new cabinets for kitchen, bathroom, entertainment, closet, construction plans. Approval of plans.

    •Lighting plan showing new lighting with specifications for contractor.

    •If construction is a part of the plan, selection of all items that will be needed - floors, counters, faucets, fixtures, lights, doors, etc.

    •Give construction plans to contractors for bids, if needed. (May be done by the architect).

    •Review bids and assist in choosing a contractor. (May be done by the architect).

    •Begin construction.

    •Observation of construction.

    insite antiques & design shops for non-construction items - furniture, fabrics, rugs, wall coverings, and any other items that need to be purchased for the project.

    •Presentation of furniture ideas, fabrics, and accessories to client.

    •Shopping trip to see the furniture.

    •Paint selection to go with the flooring and fabrics that have been selected.

    •Approval of furniture, fabric, wallpaper, draperies, blinds, and prices, etc.

    •Purchase items agreed upon.

    •Completion of work by contractors.

    •Carpet, furniture delivery, drapery installations, etc.

    •Accessories added with approvals.
  • What are the Final Selections?[+]

    The Final Selections are color, furniture, lighting, flooring, wall coverings, window treatments, accessories, brings all of these elements together, with your finalized plan, with an extensive supply of resources from around the world, we select the materials and finishes that best represent you.

    The work does not end when the last piece of furniture has been placed. The final walk through with you to check for any deviations in the plans, and a follow-up after the project is over. Have specified products held up well? Does the lighting fit your needs? Are you happy with the completion of the project?
  • What is the meaning of "To The Trade"?[+]

    The phrase "To the Trade" means that Design Centers or Show Rooms distribute their products exclusively through the services of interior design professionals, rather then selling directly to the public.
  • What size projects does insite antiques & design accept? Can I start with one room?[+]

    in
    site antiques & design gladly accommodates all budgetary concerns and want to make good interior design affordable. We will show you how to make the most impactful changes to your interior while staying within your budget.

    Many of our clients like to start with one or two rooms to try out our services and ensure that we can meet your goals on a smaller based project before moving onto any larger scale commitments.

    We pride ourselves on the good and long-standing relationships that we have established with our clients. We often find ourselves working with them over the course of several years in order to accomplish their "wish list" or even after moving on to another home.
  • What are your business hours?[+]

    in
    site antiques & design's business hours are Tuesday through Saturday, 11:00am - 6:00pm. We are open Tuesdays by appointment only. However, each client's schedule and needs vary, therefore we also will be happy to schedule appointments with you at times that are a better schedule fit.

    We strive to offer schedule convenience and flexibility.
  • Do you have a question? [+]

    Every home, every design and every client are unique unto themselves and that is what makes this profession so rewarding. If you have a question to ask please use this form. There is no obligation to ask a question. In truth, the more questions in the beginning lead to better executed end results. Feel free to send a picture along with your message.
Policies
  • Purchase Terms[+]

    Please read the
    insite antiques & design Purchase Terms carefully to ensure that you are fully aware of your rights and our obligations to you when purchasing products (the Products) from the insite antiques & design website, which is displayed at www.insitead.com (the Website).

    Your completion and submission of your order signifies your agreement to be bound by these Purchase Terms, which constitute the agreement between
    insite antiques & design (we, us, our or insite antiques & design) and you. Any variation of the Purchase Terms must be in writing and signed by a representative of insite antiques & design.

    Purchases
    You must provide full and accurate personal details at the time of making your purchase. You may be required to provide additional details upon request. It is your obligation to enter the correct delivery address and delivery instructions at the time of your order. If you enter an incorrect address, insite antiques & design is not obliged to re-send the order to the correct address at our expense.

    Use of the Product
    You agree to indemnify insite antiques & design against any loss or damage caused by misuse of any of the Products. insite antiques & design shall not be liable to you for any damage, whether direct, incidental, indirect, special or consequential, arising out of or in connection with the misuse of the Products, whether by you or a third party. You use the Products entirely at your own risk.

    Purchase Price
    All prices quoted on the Website or pursuant to your enquiry with us are in USA Dollars. We reserve the right to vary the prices displayed on the Website from time to time and without notice to you. Our prices do not include transport insurance or any secondary attempts to deliver ordered Products to you. You accept total responsibility for the Products purchased by you and you use the Products at your own risk.

    Payment
    Insite antiques & design accepts payment via Paypal, which means you, may pay via Visa and Mastercard. After payment for your order, you will receive a transaction confirmation email, which confirms receipt of your order. Irrespective of payment method, we will email you an invoice relating to your order once we have received your payment in cleared funds.

    Refunds and Returns of Products
    All refunds and returns will be governed in accordance with the
    insite antiques & design Refunds and Returns Policy.

    Processing of Purchases
    We will only process purchases on business days, which are Monday to Friday and exclude California public holidays. If you purchase any of the Products on a non-business day, we will process the purchase on the next business day.

    Shipping
    Shipping will be via the UPS service. This service does not include insurance but does provide a tracking number.
    Please contact us if you require insurance so we can discuss options and any additional costs. We ship to countries outside USA.

    International Shipping
    Shipping internationally may not be fully covered by the postage price quoted on this website and additional cost may apply. We will contact you with different options available. Please contact us if you require insurance or would like to use Registered International Air Mail so we can discuss options and any additional costs.

    Cancellation of Orders
    insite antiques & design may cancel your order if for any reason we are unable to provide you with the Products subject to your order. We will contact you should this occur. You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.

    Products Missing from an Order
    Should a Product be missing from an order, please contact us at info@insitead.com with the order number and the product code or product name of the Product you wanted, and make the appropriate investigations.

    Governing Law
    The laws of California govern this agreement.

    Contact Us
    If you have additional questions, comments or concerns, please contact us by sending an e-mail to
    info@insitead.com and providing us with information relating to your concern. You may also mail your concerns to us at the following address:

    insite antiques & design.
    3001 Fillmore Street
    San Francisco, CA 94123

    Please note that the content of this page can change without prior notice. This document was last updated 11 August 2013.
  • Refunds and Returns Policy[+]

    in
    site antiques & design makes every effort to be fully transparent at all times. Accordingly, we have developed a Refund and Returns Policy to ensure that you are fully aware of your rights and our obligations to you with respect to refunds and returns.

    Shipment of Orders
    We deliver products USA-wide and internationally. All products will usually be shipped within 48 hours of us receiving cleared funds for payment of your products.

    Products will be shipped via UPS service and to the address nominated by you in your online order. This service does not include insurance and does not provide a tracking number. Please contact us if you require insurance so we can discuss options and any additional costs.

    It is your obligation to provide the correct delivery address and delivery instructions at the time of your order. If you provide an incorrect address,
    insite antiques & design is not obliged to re-send the order to the correct address at our expense.

    We can deliver to your permanent residential address, place of employment, or to your postal box.

    Your Entitlement to a Refund or Exchange
    You will be entitled to a refund or exchange where:

    • the product is faulty or damaged (Faulty/Damaged Returns)
    • the product does not match the sample or description advertised on our website
    • we are required to do so under any relevant laws
    • In the event that you believe that any of the above apply to you and consequently, you believe that you are entitled to a refund or exchange, you must provide us with
                        1) your full name and address
                        2) the original order number
                      3) a reason for the refund or exchange.

    You will not be entitled to a refund or exchange if you have simply changed your mind.

    Returning Products to Us
    If you wish to return products to us, you must notify us within seven (7) days of receiving the products. Claims for refunds or exchanges made outside this time period will be at the sole discretion of
    insite antiques & design. Once your request to return a product has been processed and accepted, you will be provided with email confirmation authorizing the return. You must include a copy of this confirmation email when you return the products to us. Please be advised that jewelry and sale items are non-refundable and non-returnable.

    Condition of Returned Products
    In order for us to provide you with a refund or exchange, the returned product must be in brand new and re-saleable condition and in the original packaging, if applicable. We reserve the right to assess the condition of the returned product prior to offering a refund or exchange. This may result in a refund or exchange being refused by us.

    Return Delivery Charges
    You will be entitled to a refund equal to the cost of the product only, excluding delivery and return charges. We will not be responsible for lost, stolen or damaged return deliveries. We recommend that you return the product to us via certified mail so that proof of your dispatch is recorded.

    Provision of Refunds or Exchanges to You
    After assessing the condition of the returned products and if your refund is approved, we will send you an email confirming that your refund has been issued. Refunds will be processed within seven (7) days of receipt of returned goods. All refunds will be issued via the same payment method used to purchase the products. There may be delays in the provision of the refund that may be caused by the issuing bank. Please contact us if you have not received your refund within seven (7) days of us notifying you that a refund has been issued.

    Address for Returns
    Please send returns to:

    insite antiques & design.
    3001 Fillmore Street
    San Francisco, CA 94123


    Please note that the above address is for deliveries only and will not be attended by a representative of
    insite antiques & design.

    Contact Us
    If you have additional questions, comments or concerns, please contact
    us by sending an e-mail to
    info@insitead.com and providing us with information relating to your concern. You may also mail your concerns to us at the following address:

    insite antiques & design.
    3001 Fillmore Street
    San Francisco, CA 94123

    Please note that the content of this page can change without prior notice. This document was last updated 11 August 2013.
  • Disclaimer and Copyright Notice[+]

    The i
    nsitead.com website (“Site”) is copyrighted by insite antiques & design. All rights reserved. Unless otherwise specified, all artworks © by the artist; all images © insite antiques & design.

    YOU MAY NOT MODIFY, COPY, REPRODUCE, REPUBLISH, UPLOAD, POST, TRANSMIT, OR DISTRIBUTE, IN ANY MANNER, THE MATERIAL ON THE SITE, INCLUDING TEXT, GRAPHICS, CODE AND/OR SOFTWARE.

    You may print and download portions of material from the different areas of the Site solely for your own non-commercial use provided that you agree not to change or delete any copyright or proprietary notices from the materials. While every effort is made to offer correct information on this website, we cannot be held responsible for any errors or omissions in content for any purpose other than describing the works as presented.

    Contact Us
    If you have additional questions, comments or concerns, please contact us by sending an e-mail to
    info@insitead.com and providing us with information relating to your concern. You may also mail your concerns to us at the following address:

    insite antiques & design.
    3001 Fillmore Street
    San Francisco, CA 94123

    Please note that the content of this page can change without prior notice. This document was last updated 11 August 2013.
  • Privacy Policy[+]

    This Privacy Policy governs the manner in which insite antiques & design collects, uses, maintains and discloses information collected from users (each, a "User") of the instead.com website ("Site"). This privacy policy applies to the Site and all products and services offered by insite antiques & design.

    Personal identification information
    We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

    Non-Personal identification information
    We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

    Web Browser Cookies
    Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

    How We Use Collected Information
    insite antiques & design collects and uses Users personal information for the following purposes:
    • - To personalize user experience
      We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

    • - To improve our Site
      We continually strive to improve our website offerings based on the information and feedback we receive from you.

    • - To improve customer service
      Your information helps us to more effectively respond to your customer service requests and support needs.

    • - To process transactions
      We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

    • - To send periodic emails
      The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

    How We Protect Your Information
    We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

    Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

    Sharing Your Personal Information
    We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

    Third Party Websites
    Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

    Changes to This Privacy Policy
    insite antiques & design has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

    Anti-Spam Policy
    We at insite antiques & design hate unsolicited commercial e-mail as much as you
    do. Also known as Spam or junk e-mail, it is a disservice to the
    Internet community.

    We fully endorse and comply with all applicable unsolicited commercial e-mail laws.
    If you subscribe to electronic newsletters or other communications from
    us or our website, you will always have an option to unsubscribe
    immediately.

    Your Acceptance of These Terms
    By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

    Contact Us
    If you have additional questions, comments or concerns, please contact us by sending an e-mail to
    info@insitead.com and providing us with information relating to your concern. You may also mail your concerns to us at the following address:

    insite antiques & design.
    3001 Fillmore Street
    San Francisco, CA 94123

    Please note that the content of this page can change without prior notice. This document was last updated 11 August 2013.
Philosophy

insite antiques & design believes that the creation of beautiful, culturally refined environments can enrich our daily lives in a unique and serene way.

CONTACT
Ina Nouel, Owner
insite antiques & design
3001 Fillmore Street
San Francisco, CA 94123
(415) 305-8152

info@insitead.com
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